Privacy Policy
Last updated: April 2026
1. Who We Are
Lotus Health Travel is a medical tourism coordination service operated by Lotus Grup A.Ş., based in Antalya, Turkey. We facilitate connections between international patients and accredited medical clinics in Antalya for hair transplant, dental treatment, and aesthetic surgery procedures.
Contact: info@lotusgrup.com.tr
2. Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email, phone number, WhatsApp)
- Medical information relevant to your treatment enquiry
- Photos submitted for consultation purposes (e.g. hair loss assessment)
- Communication records (WhatsApp, email, Instagram messages)
We also collect standard website analytics data (page views, device type, browser) through privacy-compliant tools.
3. How We Use Your Information
Your information is used to:
- Respond to your treatment enquiries and coordinate consultations
- Match you with appropriate clinic partners
- Provide pre- and post-treatment coordination support
- Send relevant updates about your treatment journey (with your consent)
- Improve our services and website
4. How We Share Your Information
We share your information only with the specific clinic partner(s) relevant to your treatment. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Our clinic partners are bound by their own privacy and data protection obligations. All partner clinics hold relevant Turkish Ministry of Health accreditations.
5. Data Retention
We retain your personal data for as long as necessary to provide our coordination services and meet any legal obligations. Medical consultation records are typically retained for a minimum of 5 years in line with Turkish healthcare regulations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time for marketing communications
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at info@lotusgrup.com.tr.
7. Cookies
This website uses minimal cookies necessary for the site to function. We do not use advertising or tracking cookies. Analytics data is collected in aggregate form only.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Communications via WhatsApp are protected by end-to-end encryption.
9. International Transfers
Your data may be processed in Turkey. Turkey provides an adequate level of data protection recognised by relevant international frameworks. By using our services, you consent to this transfer.
10. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page with the effective date noted above.
11. Contact
For any privacy-related questions or requests, please contact us at info@lotusgrup.com.tr or via WhatsApp at +905312628022.